Our address is:
We value all customer feedback and are committed to providing a comprehensive and timely response to all queries. We endeavour to reply to each customer personally within 10 days, regardless of the method in which the original contact is made with us.
At times we do receive exceptionally high volumes of customer communication and so in these instances, we ask for your patience and offer our assurance that we will respond to you as soon as we can.
To ensure that we are able to investigate your feedback fully please contact us within 4 weeks of your visit. We regret that we are unable to assist with feedback after this time.
How you can help us get back to you as quickly as possible
Please ensure that you provide full contact details, and should you have a preferred method for us to contact you, please state this in your initial correspondence.
Specifying the date of your visit and providing evidence of your visit such as a booking confirmation number, receipt or tickets will help us to look into your feedback as quickly as possible, and should your query be relating to items purchased here, receipts for these will also be necessary for us to investigate further. Being as comprehensive as you can in your initial communication will enable us to consider your feedback completely and provide a full response in the first instance.