Can I cancel my booking and get a refund for my pre-booked tickets? As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here. Related articles Can I contact you via Live Chat? I have some unused tickets left over from my visit - can I use them another time? Can I change the date of the free tickets I have claimed through the Sun Newspaper? Is alcohol available to purchase? Can I buy a 2 Day Ticket?