As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here.
Articles in this section
- How do I book tickets online?
- What age do you consider a guest an adult?
- Can I buy tickets at the Castle when I arrive?
- Why am I unable to book for my selected visit date?
- I have not received or lost my order confirmation email
- Do I have to print my Print@Home tickets or can I show them on my phone?
- I have booked for someone else with my card and I won't be there - what should I do?
- I've lost/forgotten my tickets - what should I do?
- I'm having issues booking online - what should I do?
- Why has my payment failed?