Please don't worry. Firstly, check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder.
If you purchased tickets using Apple Pay, Paypal or similar methods then please check the email associated with that payment method as this may be different to your primary account.
Please do not travel to the resort without a prebook confirmation especially in Peak Season, as you could be refused entry due to us still controlling our capacities.
If you have been unsuccessful in finding your booking confirmation, please contact us via Live Chat on our website or If you'd like to contact us by email, complete our Guest Contact Form here.