If you have two booking confirmations and two different reference numbers, please complete a form or contact us via our Messaging Service by clicking on the icon in the bottom right corner of the screen and a member of our team will investigate and contact you to resolve.
Articles in this section
- How do I book tickets online?
- What age do you consider a guest an adult?
- Can I buy tickets at the Castle when I arrive?
- Why am I unable to book for my selected visit date?
- I have not received or lost my order confirmation email
- Do I have to print my Print@Home tickets or can I show them on my phone?
- I have booked for someone else with my card and I won't be there - what should I do?
- I've lost/forgotten my tickets - what should I do?
- I'm having issues booking online - what should I do?
- Why has my payment failed?