I have two paid bookings - what should I do? If you have two booking confirmations and two different reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles Can I contact you via Live Chat? My online booking failed part way through and it looks like I have been charged - what should I do? Can I cancel my booking and get a refund for my pre-booked tickets? I have some unused tickets left over from my visit - can I use them another time? Can I go into the Castle Dungeon at any point during my visit?