I have two paid bookings - what should I do? If you have two booking confirmations and two different reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles Can I cancel my booking and get a refund for my pre-booked tickets? I'm having issues booking online - what should I do? My online booking failed part way through and it looks like I have been charged - what should I do? I do not have the card used to purchase my tickets - what should I do? Can I change the name on my booking?