If you have two booking confirmations and two different reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve.
Articles in this section
- What age do you consider a guest an adult?
- I'm having issues booking online - what should I do?
- Why has my payment failed?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- I have two paid bookings - what should I do?
- What payment options are available for me to purchase tickets at the Castle?