I have two paid bookings - what should I do? If you have two booking confirmations and two different reference numbers, please complete a form or contact us via Live Chat and a member of our team will investigate and contact you to resolve. Related articles Can I contact you via Live Chat? I'm having issues booking online - what should I do? How do I pre book Under 3 and Carers tickets to use with the tickets I have from The Sun Savers? What age do you consider a guest an adult? Can I cancel my booking and get a refund for my pre-booked tickets?