I booked a ticket to visit during your closure via a third party, do I need to pre-book? If your ticket was originally for use between March 21st and July 3rd, then please click here to re-validate your ticket. Related articles Can I contact you via Live Chat? Can I cancel my booking and get a refund for my pre-booked tickets? I have a promotional offer, how do I use this online? COVID-19 - Information For Guests I have an Warwick Annual Pass/Merlin Pass, how do I pre-book entry?