To be safely admitted into the Castle, employees and guests are asked to participate in a temperature check using a non-touch thermometer. These non-invasive temperature checks are being applied as a condition of entry.
Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.
Those showing COVID-19 symptoms are also requested not to visit. Those people with certain health conditions and disabilities related to high temperatures should speak to the customer services team before visiting.
Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.
We are asking guests to play their part in helping to protect themselves and each other.