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  1. Official Warwick Castle website: Best Price Guaranteed for Britain's Ultimate Castle.
  2. Booking Help
Booking Help

Booking Help

How To Book

  • How do I book tickets online?
  • Can I buy tickets at the Castle when I arrive?
  • Why am I unable to book for my selected visit date?

Tickets & Confirmations

  • I have not received or lost my order confirmation email
  • Do I have to print my Print@Home tickets or can I show them on my phone?
  • I have booked for someone else with my card and I won't be there - what should I do?
  • I've lost/forgotten my tickets - what should I do?

Online Booking Help

  • What age do you consider a guest an adult?
  • I'm having issues booking online - what should I do?
  • Why has my payment failed?
  • My online booking failed part way through and it looks like I have been charged - what should I do?
  • I have two paid bookings - what should I do?
  • What payment options are available for me to purchase tickets at the Castle?

Amending A Booking

  • Can I cancel my booking and get a refund for my pre-booked tickets?
  • I have some unused tickets left over from my visit - can I use them another time?
  • Can I change the date of the free tickets I have claimed through the Sun Newspaper?
  • Can I change the name on my booking?
Looking for help with an overnight stay? Visit our Short Breaks Help Centre

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