Booking Help
How To Book
Tickets & Confirmations
- I have not received my email confirmation - what should I do?
- What do I need to bring with me to collect my tickets?
- Do I have to print my Print@Home tickets or can I show them on my phone?
- I do not have the card used to purchase my tickets - what should I do?
- I have booked for someone else with my card and I won't be there - what should I do?
- How can I collect my tickets which I have booked alongside a Short Break?
Online Booking Help
- What age do you consider a guest an adult?
- I'm having issues booking online - what should I do?
- Why has my payment failed?
- My online booking failed part way through and it looks like I have been charged - what should I do?
- I have two paid bookings - what should I do?
- What payment options are available for me to purchase tickets at the Castle?