Booking Help

How To Book

• How do I book tickets online?
• Can I buy tickets at the Castle when I arrive?
• Why am I unable to book for my selected visit date?

Tickets & Confirmations

• I have not received my email confirmation - what should I do?
• Do I have to print my Print@Home tickets or can I show them on my phone?
• I have booked for someone else with my card and I won't be there - what should I do?
• I've lost/forgotten my tickets - what should I do?

Online Booking Help

• What age do you consider a guest an adult?
• I'm having issues booking online - what should I do?
• Why has my payment failed?
• My online booking failed part way through and it looks like I have been charged - what should I do?
• I have two paid bookings - what should I do?
• What payment options are available for me to purchase tickets at the Castle?

Amending A Booking

• Can I cancel my booking and get a refund for my pre-booked tickets?
• I have some unused tickets left over from my visit - can I use them another time?
• Can I change the date of the free tickets I have claimed through the Sun Newspaper?
• Can I change the name on my booking?