Covid-19 - Information for Guests
Covid-19 – General Information
FAQs - Health and Safety
- Will you make people wear face masks/face coverings?
- I have a condition or disability; do I have to wear a face mask at the castle and in retail shops?
- Why have you got temperature checks?
- I have a condition or disability; do I have to have my temperature checked?
- How will you manage natural bottlenecks such as Admissions or narrow pathways?
FAQs - Tickets
- I had a ticket that was for a date between March 21st and July 3rd, how do I visit using this ticket? (includes open-dated tickets)
- I have an Warwick Annual Pass/Merlin Pass, how do I pre-book entry?
- I have booked special event tickets (such as Medieval Banquet) for a date between 19th March and 3rd July 2020, can I get a refund?
- I have a promotional offer, how do I use this online?
- Do I need to pre-book for my under 3 year old?
- How can I pre-book a Carer’s ticket online?
FAQs - When I'm at the Castle
- What Attractions will be open?
- Can I turn up on the day?
- Why do I need to pre-book online?
- How many people will you let into the Castle?
- How much outdoor space will be open for guests to explore?
- What facilities will be open?