Check-in and Check-out:
- The Castle opens its gates every day at 10 am.
- Knight's Village guests: You’ll be provided with your castle entry tickets and room keys. Knight’s Village guests can enter their Lodge or Glamping Tent from 4pm onwards. Your check-out time is 11am with contactless key return.
- Towers Suites guests: Your check-in time is from 2pm. You'll be required to contact your concierge 10 minutes prior to your arrival via the phone number on your email confirmation. Your check-out time is 10am.
- If you are staying at one of our nearby partner hotels please check your confirmation for check-in and out information.
Pre-Authorisation of your Card:
- Please note that upon check-in to the Knight's Village accommodation, you will be required to provide a credit/debit card for a pre-authorisation against your room. A set amount will be held and will be released back into your account within 5-10 working days.
- If you are staying at one of our nearby hotels, a pre-authorisation may be requested by the hotel.