If you have two booking confirmations and two different reference numbers, please complete our contact form or contact us via our Messaging Service by clicking on the icon in the bottom right corner of the screen and a member of our team will investigate and contact you to resolve.
Articles in this section
- How do I book tickets online?
- What age do you consider a guest an adult?
- Can I buy tickets at the Castle when I arrive?
- Why am I unable to book for my selected visit date?
- I have not received or lost my order confirmation email
- Do I have to print my Print@Home tickets or can I show them on my phone?
- I have booked for someone else with my card and I won't be there - what should I do?
- I've lost/forgotten my tickets - what should I do?
- I'm having issues booking online - what should I do?
- Why has my payment failed?